We always try to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.

Step one: How to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our team, you may send your complaint through the following form. One of our representative will analize your complaint and will get back to you with the solutions with seven days.

Step two: What to do if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be referred to a director by writing to:

To
The Managing Director
Grid Information Technology Ltd
(The Email Shop)
Daws House, 33-35 Daws Lane
London,
NW7 4SD