Answers to FAQ's

Domain Name FAQs

A domain name is the address that you type into your browser's address or location bar when you wish to visit a particular site. For example, our Business domain is www.theemailshop.co.uk.
A domain registration is basic and very important for each and every commercial or organisation website. Internet addresses can be complicated at best, and if you don't have a business domain then your customers may never find you on internet. A potential customer is far more likely to remember domains like yourcompanyname.co.uk. or for personal domains, yourname.co.uk or familyname.co.uk
This service and is perfect if you want to protect a domain with a view to add web hosting at a later stage. Web Hosting can be added to the domains at any point via account's control panel after ordering. When you buy a domain it will be registered in your name, therefore you are the legal owner and not us.
Domain registration or transfers gets under way straight away after the payment have been received however it could take up to 24 hrs for DNS changes to fully propagate around the internet which means that full domain services might not used untill then. We will send you welcome email after running some initial test, within few hours you place a web hosting order.
If you already have a domain name and want to take advantage of one of The Email Shop's hosting plans then transfer your domain name to us for free with .UK domain extensions with our web hosting package or email hosting package

There are two kinds of domain name transfer, Full Transfer (Change of Registrar) and Partial Transfer (Update name servers).
Transfer of .UK Domain Names
To fully free transfer of .UK domain names to us you need to instruct the current domain's service provider to release the domain i.e. change the domain's registrar Tag to "GRID". This change will bring domain's management under our system, hence domain is fully transfered and complete management of the domain such as future renewals and any DNS changes can be carried out through our control panel.

This change only is a matter of one click so it shouldn't take long for domain to move from one registrars management to other.

Transfer of .gTLD Domains (International domain names)
gTLDs 'generic Top Level Domains' such as .com, .net, .org, .info, .biz
Generally we offer free domain transfer-in of international domain but in some cases there will be a small one off administrative fee, please process the order and cost will appear for the transfer if required.

The following conditions must be met before a gTLD domain name can be transferred to us:
  • Provide us domains' EPP authorization code form current service provider.
  • The domain name must have been registered for more than 60 days.
  • Domain name must be unlock to transfer to us.
  • The current admin contact for the domain name must be able to confirm the transfer.
  • The domain name must not be 'on hold' for any reason with the current registrar.
  • The domain name must be at least 40 days from its renewal date.
  • Admin contact of the domain name must be available to authorise the transfer email request
  • Full transfer of international domains may take up to a week
Applicable for All Domains
Start with partial Domain transfer i.e. update domain's DNS servers to the given below and make use of great web hosting offers of The Email Shop. With this option domain's registrar will stays the same, still be responsible for renewals etc. There will no performance degredation bu opting in for this option and it works perfectly as normal.

ns3.theemailshop.co.uk
ns4.theemailshop.co.uk

Partial Domain Transfer is free for all domains (all internation as well as domain with .uk extention), In some cases our order system charge fee for partial domain transfer, we will refund this amount to you as soon as we receive the order. Provide us with an alternate email address to temporarily communicate with you if your email address is part of the domain name you are processing to transfer.

Website Hosting FAQs

Start with partial Domain transfer i.e. update domain's DNS servers to the given below and make use of great web hosting offers of The Email Shop. With this option domain's registrar will stays the same, still be responsible for renewals etc. There will no performance degredation bu opting in for this option and it works perfectly as normal.
Please check our shared web hosting packages page for upto date pricing. Prices start from £1.00 a month for basic HTML and PHP wesites and you can move up to any hosting package including those require Database connectivity with MySQL database server.
We do not have setup fee for Website hosting services in general but in some cases there may be a fee to perform certain tasks which should be mentioned start or during order processing and it won't be hidden at all.
Web hosting package include web space to host your websites, POP3/IMAP Emails Services, full DNS Domain management with our featured control panel either cPanel or Plesk.
The Email Shop operates a fair use policy and therefore offers unlimited use of bandwidth or data for the websites with most hosting packages. However, should the bandwidth or data usage reach the point where it has an adverse affect on other clients we reserve the right to disable website/ account to comply with the data usage policy.
Single file or just few web files can be uploaded through domain control panel (cPanel or Plesk). Use of an FTP Client software is recommended and ideal in this case. FTP (File Transfer Protocol) client software such as Cute FTP or WS_FTP or FileZilla.

Accounts and Billing

Setting up account in instant with our system, please check the email for setup details which should automatically goes out soon after the successful order. Please check junk mail folder as order confirmation and setup emails sometimes goes in there.
We accept payments throught all major credit or debit cards as well as through paypal but you can contact us to make a direct bank transfer payment if that is required in any case.
We send renewal reminder emails and expect services to be renewed before it expires. All hosting account data including website files, database and domain ownership can be at risk. Upon expiry account will be disabled and then reomoved from the server. There will be a one off charge to reset/ restore account after its expiry.

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Grid Hosting Ltd. (The Email Shop)
Daws House, 33-35 Daws Lane, London, NW7 4SD
Tel: 0845 508 1968, Company No. 5550243
Prices Ex. VAT at 20%, No. 895586941