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Welcome to The Email Shop's Customer Support
We believe that providing a reliable support service for Web hosting, Web space, Email Hosting, Domain Name registration etc. is vital to the successful running of any hosting solution. Our professional support team are available 24x7x365 to answer any request you may have and with 'quick response' times of as low as just 20 minutes, we're certain you'll be more than satisfied. We reslove 90% of customer quireis in less then one hour. When you host your website with The Email Shop, you will be privilliged to have a quality 24x7 email customer support service through our expert staff.
For an immediate response, please follow the procedure below to get fast and reliable response within minutes.
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We have 3 ways that our customers can get assistance:
Support Priority Levels & Response Times
We offer 24/7 unlimited email support for our web hosting and email hosting services with maximum up to 24 hours response time. Support staff at The Email Shop is always welcome to offer you the best email support service ever. We hope you are enjoing the quality of service we offer. All the best.
Level 3: Low
4 hour response General support level. Used for development advice and general support requests, such as configuration or administration of services, applications, database or websites. Priority Level 3 is treated as a low priority issue, and will be resolved within 24 hours. This level should always be used unless you are experiencing a disruption in service or web site.
Level 2: Medium
Between 1 to 4 hours response An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution. (Web sites must be out of the development phase to qualify for Level 2).
Level 1: High
Less then an one hour response The highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down). An engineer will begin trouble shooting immediately. Please use Level 1 wisely.
Please do not hesitate to contact support team if you have any questions in this regard
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