1. Definitions
1.1 Client means person, firm or company that purchases or agrees to purchase goods or services from Thecompany.
1.2 Company means Grid Information Technology Ltd (The Email Shop).
1.3 Goods or Services means the item supplied by the company as specified on the order form.
1.4 Contract means a contract for the supply of goods and services by Grid Information Technology Ltd (The Email Shop).

2. Terms & Conditions
2.1 These terms and conditions apply to all contracts for the sale and supply of goods and services by Grid Information Technology Ltd (The Email Shop) to the exclusion of all other terms and conditions which the client may claim to apply.
2.2 By completing the order form, orders by the mode of telephone or logging into your account/ uploading files the client will be deemed to have accepted and agreed to these terms and conditions.
2.3 Any variation of the terms and conditions shall be inapplicable unless agreed in writing by the company.
2.4 We the company reserve the right to amend and update these terms and conditions at anytime without notice.

3. Supply
3.1 The company agrees to provide the service to the client to the extent described in the client agreement from and according to the terms and conditions of this contract. The service level shall be deemed incorporated in to this contract.
3.2 We (The Company) offer unMetered bandwidth with some of our web hosting packages. Company operates a fair use policy of unrestricted bandwidth in some cases. However, should your bandwidth reach the points where it has an adverse affect on other clients we reserve the right to disable your site/ account until you can reduce your bandwidth usage. Each account includes a set amount of bandwidth, if you use more than this amount then you agree to pay for this bandwidth at a the rate of £8 per 1Gb of usage.
3.3 The company cannot guarantee any level of service, although any problems will be solve as soon as possible.

4. Price & Payment
4.1 Payment from the client will be charge on a monthly, quaterly or yearly basis.
4.2 Payment is due each anniversary month or year following the date the account was established. Clients will automatically be charged again at the end of their period unless closure notification has already been given.
4.3 Payment on a monthly or quaterly basis will be by credit card.
4.4 The company reserves the right to vary the amount payable (monthly or yearly) from time to time, however we will give you 30 days prior written notice of any such variation.
4.5 We do not offer any form of credits to clients.
4.6 All web hosting accounts come with a 30 day money back guarantee from date of purchase, this excludes SSL certificates, domains, Setup charges or any other services offered. To claim you must within 30 days from date of purchase request cancellation and refund using the support request system on the control panel. Renewal orders of existing accounts are not covered by this guarantee.

5. Termination
5.1 The initial term of this contract shall be the period described in the above and shall commence on the date of acceptance by the client. Thereafter the contract will continue on a monthly or yearly basis unless terminated according to the provisions below.
5.2 All account cancellations must requested by through the support system on the control panel with at least 7 days notice. Notifications must include user name, principal contract name and reason for cancellation. Third party cancellations are not accepted.
5.3 We the company reserve the right to cancel your account at anytime without notice.
5.4 If your account is closed under section 6.0, all files will be deleted.
5.5 Any attempt to use the Control Panel for purposes other than its intended use will result in your account being terminated.
5.6 Any improper use by the client under any sections under 6.0 may result in immediate termination of the Company's service.

6. Improper Use
6.1 The company's service may only be used for lawful purposes by the client.
6.2 Any breach of terms shall be deemed a material breach of this contract and shall entitle the company to terminate the contract irrelevant whether the client is aware of the content of any material so transmitted or not.
6.3 We the company do not allow warez, File distribution/streaming websites for example a website distributing movies/music, audio, video, software or MP3's, file backup storage, free hosting providers, Hosting banners or graphics or any script such as cgi scripts for other websites, Storing pages/files/data as a repository for other websites, porn sites or IRC Bots.
6.4 Clients may not store more data in their account than their allotted quota.
6.5 Your account should use no more than 10% of the servers resources which may have a detrimental effect on other customers.
6.6 Clients must not participate in any form of unsolicited bulk e-mailing or spam.
6.7 Your web space may only be used for hosting web sites and files to be used with your web sites.
6.8 Clients may not run server processes, such as talkers or IRC Bots from their login account.
6.9 Clients may not use FTP usage for webcam broadcasting purposes.
6.10 Any breach of the above provisions may result in an immediate withdraw of service provided by the company, warnings will be given first if posible to allow you to remove banned content.

7. Company's Liability
7.1 In no circumstances whatsoever will the company be liable for economic, indirect or consequential loss arising from delays or service interruptions or data loss.
7.2 The company will not be responsible for loss occasioned by computer viruses, whether introduced by the Company's software or otherwise.
7.3 To protect your privacy we will not distribute your name or e-mail address to any third party.
7.4 We the company reserve the right to remove material deemed inappropriate from your web pages, without prior notice. Grid Information Technology Ltd (The Email Shop) do not allow Warez, Illegal MP3 websites, porn on their servers.
7.5 We the company shall not be held liable for any loss or damage caused by the use, misuse, unavailability or removal of services.
7.6 Whilst the company shall quickly seek domain registration, the company shall not be liable in the event of the domain having been registered by some other person by the time the company seeks registration or renewal in which event a full refund will be paid to the client without any other liability on the part of the company for loss by the client.
7.5 We the company shall not be held liable for any loss or damage caused by the use, misuse, unavailability, expiry or removal of services.

8. Client's Liability
8.1 It is the client's responsibility to carry out computer virus precautions.
8.2 Data stored on our servers is backed up. It is the responsibility of the client to keep independent backup files of important data. We the company cannot be held responsible for any loss incurred from the client's inability to backup any files.
8.3 Telnet shell accounts are made available for editing and setting up your website. It is not a development platform for issues unrelated to your website.
8.4 Clients must not leave their home directory at anytime
8.5 Clients must not attempt to gain the privileges of another user.
8.6 Any interference with the following files will result in your telnet access being removed -.bash_history - .bash_logout - .bash_profile - .bashvc
8.7 Clients may have commercial use of web and ftp space. This privilege must not be abused. If the company believes that this or any other facilities have been abused by the client, this will result in an immediate termination of their account.
8.8 Clients will be responsible for the content of their page/s including obtaining the legal permission for any works they include and ensuring that the contents of their page/s do not violate UK or any other laws that are applicable.
8.9 The clients will be responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via their page/s
8.10 When seeking domain registration, the client will be responsible when placing an order to ensure that the domain has not been registered by some other person.

9. Password Security
9.1 The client will be given a login account, which is for personal use only. Clients must not divulge their password to any other people.
9.2 The client shall taken reasonable precautions to ensure that it is not discovered by other people.
9.3 The company reserves the right to change the password in the event of any suspected security breach.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold The email shop harmless from any and all demands, liabilities, losses, costs and claims, including reasonable solicitors fees asserted against The Email Shop, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless The Email Shop against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with The Email Shop's server.
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.
(3) copyright infringement.
(4) any defective products sold to customer from The Email Shop's server.