FAQs

Answers to FAQ’s

                                        Domain Names                                                                Website Build                                                                                Website Hosting   

 

                                        Email Hosting                                                                  Cloud Servers                                                                            Billing & Accounts

Domain Name FAQs

What is domain name?

A domain name is the address that you type into your browser’s address or location bar when you wish to visit a particular site. For example, our Business domain is www.theemailshop.co.uk.

Why domain registration?

A domain registration is basic and very important for each and every commercial or organisation website. Internet addresses can be complicated at best, and if you don’t have a business domain then your customers may never find you on internet. A potential customer is far more likely to remember domains like yourcompanyname.co.uk. or for personal domains, yourname.co.uk or familyname.co.uk

What is Domain Parking?

This service and is perfect if you want to protect a domain with a view to add web hosting at a later stage. Web Hosting can be added to the domains at any point via account’s control panel after ordering. When you buy a domain it will be registered in your name, therefore you are the legal owner and not us.

How long will it take to setup an account?

Domain registration or transfers gets under way straight away after the payment have been received however it could take up to 24 hrs for DNS changes to fully propagate around the internet which means that full domain services might not used untill then. We will send you welcome email after running some initial test, within few hours you place a web hosting order.

How much a domain name cost?

Our domain name cost for registration is very competative for all different domain extensions, .uk domain name costs from £4.95 + vat per year where as the price may vary for .com and other international domains, start from £11.95 + vat per year. There are price discounts for bulk registration or if you register domain for multiple years. Domain transfers to us is free in most cases.

Website Hosting FAQs

What is Website Hosting?

Start with partial Domain transfer i.e. update domain’s DNS servers to the given below and make use of great web hosting offers of The Email Shop. With this option domain’s registrar will stays the same, still be responsible for renewals etc. There will no performance degradation by opting in for this option and it works perfectly as normal.

How much does Web Hosting costs?

Please check our shared web hosting packages page for upto date pricing. Prices start from £1.00 a month for basic HTML and PHP wesites and you can move up to any hosting package including those require Database connectivity with MySQL database server.

Is there an initial set up fee?

We do not have setup fee for Website hosting services in general but in some cases there may be a fee to perform certain tasks which should be mentioned start or during order processing and it won’t be hidden at all.

What is included in Web hosting package?

Web hosting package include web space to host your websites, POP3/IMAP Emails Services, full DNS Domain management with our featured control panel either cPanel or Plesk.

How much bandwidth is allocated to an hosting account?

The Email Shop operates a fair use policy and therefore offers unlimited use of bandwidth or data for the websites with most hosting packages. However, should the bandwidth or data usage reach the point where it has an adverse affect on other clients we reserve the right to disable website/ account to comply with the data usage policy.

How to upload files to web space?

Single file or just few web files can be uploaded through domain control panel (cPanel or Plesk). Use of an FTP Client software is recommended and ideal in this case. FTP (File Transfer Protocol) client software such as Cute FTP or WS_FTP or FileZilla.

Accounts and Billing

How long will it takes to setup account?

Setting up account in instant with our system, please check the email for setup details which should automatically goes out soon after the successful order. Please check junk mail folder as order confirmation and setup emails sometimes goes in there.

What other payment method can be used?

We accept payments throught all major credit or debit cards as well as through paypal but you can contact us to make a direct bank transfer payment if that is required in any case.

What if i don’t renew my hosting account?

We send renewal reminder emails and expect services to be renewed before it expires. All hosting account data including website files, database and domain ownership can be at risk. Upon expiry account will be disabled and then removed from the server. There will be a one off charge to reset/ restore account after its expiry.

Guarantee

Having confidence on our trusted services we offer 45 days money back guarantee.

Uptime

Services have been optimised with all possible redundancies hence guaranteed uptime.

Need Help to decide?

We would be delighted to help, feel free to contact our technical team at any time.

We're here to help.